Airport Assistance Services 

AirportAssist can get you to your gate in the shortest amount of time possible at LAX, by providing expedited lines at both security and immigration, even during peak times in the terminals.

An individual greeter greets you at the door of arrival or departure be it at curbside, at the gate or baggage collection area and takes you through the check-in process, through security or ongoing transportation to avoid the hassle of going it alone.

AirportAssist will grant access to high-end lounges in all terminals of LAX, including business and first classes. Have a bite, relax with food and drinks, Wi-Fi and comfort before the flight.

For customers who desire the utmost level of attention AirportAssist offers a full-fledged VIP airport experience: a personal escort, preferential treatment of luggage and boarding and personalised service throughout.

Travelling with children, the elderly or a person requiring mobility? AirportAssist has special-needs assistance, stroller/wheelchair service and family-friendly terminals to facilitate your trip.

Ranging between terminal luggage transfer to baggage delivery and collection upon arrival, AirportAssist provides porters and baggage coordination services to travel light and move about in motion.

The following are some practical tips on laying-over or connecting at LAX that would be applicable in the real world:

• Provide domestic-domestic and international arrivals 2.5-3, and 3.5-4 hours respectively, because of size and terminal layouts.
• On flylax.com, use the official LAX terminal map to ensure you depart on the correct terminal before exiting the arrival gate since airlines can change terminal.
• To ease the security, be at least 30 minutes before your boarding gate closes and use TSA PreCheck, where feasible
• Transit passengers must verify visa or ESTA status on the U.S. State Department Web site; when transiting LAX may involve repositioning by U.S. customs/immigration.
• Considering you have a 4 - 5 hour layover and you want to remain in the airside, lounges and quiet areas may prove beneficial--but when you have 6 or more hours you may want to explore Los Angeles with caution.
• LAX has free Wi-Fi (SSID: "LAX Free WiFi" ) and terminal arrival points have local SIM cards and e-SIM pickup kiosks that travellers can use to get data
• In case your baggage is labeled interline and you are still airside, you need not baggage re-check, always ask your airline and check using AirportAssist.
• Check in on your flight through airline App and through LAX flight boards, in case of a gate change use AirportAssist to get directions on how to access fast routes.
• Family-friendly areas (e.g. in Terminal 3 and TBIT) such as the family restrooms, nursing rooms, and stroller-friendly pathways should be identified by the travellers with children or older family.
• The Tom Bradley International Terminal of LAX has art installations and an open walkway with views of the tarmac, ideal to spend a few minutes of repose and view jets flying.
• Take quiet zones into account: in case you want to see fewer people, go to Terminal 6 and Terminal 7 lounges that do not usually have as many customers.
• It can also be useful when travelling between terminals without being airside, as the free "Inter-Terminal Shuttle" on the departure level (lower level) can also assist in the movement between their terminals, but it is time-consuming by half an hour
• In case you have more than 8 hours at the airport, and you want to explore Los Angeles, AirportAssist will arrange a short city tour, say Venice beach or Santa monica, and assure you that you will be back in time to pass through the security line once more.